FAQs

Choosing the right size depends on the material composition and personal wearing preference. For materials that contain stretch, you can probably go for the smaller size. For jeans without stretch, which are made of 100% cotton, for example, the choice of the larger size is probably the right one. If you are unsure, write us a message at any time at hello@dawndenim.com. We'd be happy to help you choose the right size!

You can find our size chart right on the product page – just above the size selection – and also in the footer.There, you can easily compare your measurements to find the perfect fit.

Tip for everyone living in Berlin and the surrounding areas:Come visit our DAWN Fit Lab! We’ll be happy to advise you in a one-on-one session and help you find your perfect pair of jeans in person.

To avoid overproduction, most of our styles are made in limited quantities.This means your favorite style may sell out. We’re happy to recommend a similar option—just send us a message at hello@dawndenim.com

Retail matters! You can find our products in many retail stores.With our Store Finder, you’ll easily discover a shop near you that carries parts of our collection.

Tip for everyone from Berlin and the surrounding areas:Come visit our DAWN Fit Lab! We’ll be happy to advise you in a one-on-one session and help you find your perfect pair of jeans in person.

We are looking forward to every message from you! Simply write an E-Mail to hello@dawndenim.com with any problem or feedback or fill out the form on our contact page.

We currently deliver to the EU, Norway, Great Britain and Switzerland.

Every package we send out comes with a cost – not only for shipping, but also for our logistics partner who packs your order. We want to share the shipping costs fairly and bear them together: you pay one part, we pay the other part. Here you can see our current shipping costs per country.

We do not cover costs for taxes, duties, or customs. That's why we sell our products to third-party countries (outside the EU) without VAT. These costs are the responsibility of the recipient and are due upon receiving the package in the destination country.

If the delivery is made to a non-EU country, additional duties, taxes, or fees may apply. These are not payable to us but to the relevant customs or tax authorities.

Once your order has been placed and you’ve received a confirmation email, unfortunately we’re unable to make any changes – neither to the delivery address nor to the items ordered.

We ship your order as quickly as possible, which means the fulfillment process can no longer be altered afterwards. Please double-check all details before submitting your order.

It depends on where you are located. Orders shipped within Germany can reach you in 1-3 working days. Parcels shipped within Europe need 2-5 working days. For Switzerland, Great Britain and Norway your parcel will need will 3-7 working days.

We ship with DHL in Germany and the EU, with DPD in Switzerland and with FedEx to Norway and Great Britain.

Yes, absolutely! We ship across Germany with DHL, so you can easily have your order delivered to a Packstation.

Please enter your address as follows:

Name: Your full name
Company (optional): Your Postnumber (DHL customer number)
Street and house number: Packstation + number (e.g. Packstation 123)
Postal code and city: Postal code and city of the Packstation

Example:
Max Mustermann
Postnumber 12345678
Packstation 123
00000 Musterstadt

1. Register return in the returns portal:

• Enter order number + ZIP code or email
• Select the item and reason for return
• Note: For marketplace orders, please use your postal code, as we do not have an email filed

2. You will receive an email with a printable DHL label and QR code to show.

3. Drop off the package at a DHL shop near you

If you have questions you can contact us under hello@dawndenim.com

1. Register return in the returns portal:

• Enter your order number + ZIP code or email
• Select the item and reason for return
• Note: For marketplace orders, please use your ZIP code, as we do not have an email filed

2. Send your return to the following address:

DAWN GmbH c/o MOODJA B2C Retoure
Leipziger Straße 20
14612 Falkensee
Deutschland

If you have questions you can contact us under hello@dawndenim.com

We recommend that you send the parcel with tracking to ensure that it arrives safely with us.

For customers from the United Kingdom:Please make sure to use the right Customs declaration of contents and mark the parcel as a return.
// CN22 for orders under 350 Euro
// CN23 for orders above 350 Euro

1. Register return in the returns portal:

• Enter your order number + ZIP code or email
• Select the item and reason for return
• Note: For marketplace orders, please use your ZIP code, as we do not have an email filed

2. Send your return to the following address:

DAWN GmbH c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen

If you have questions you can contact us under hello@dawndenim.com

Afterwards MeinEinkauf.ch will send the return to Germany, to our warehouse. The remaining amount of 14.95€ (for the return shipment to our warehouse in Germany and the handling fee) will be deducted from your refund. Quite easy!

Unfortunately, we are not yet able to process item exchanges. If you need a different size or want to try a new item, simply return your order and place another order for a new size or a different item. If you are unsure, you can send us a message at hello@dawndenim.com at any time. We will be happy to help you!

After the return has arrived at our logistics partner, it usually takes up to 14 days for the refund of your order to be transferred back to your original payment method.

Please note that your shipping costs will only be refunded if you return your entire order.

You can also return this order the normal way. It is important that you also register the return in your Klarna customer account so that Klarna extends or interrupts the payment deadline for the invoice and no reminder fees are incurrent.

Please note that your tip is declared as a gift and will therefore not be refunded in the event of a return. However, it remains a valuable contribution to supporting the people who make your clothes. Thank you for your support!