Choosing the right size depends on the material composition and personal wearing preference. For materials that contain stretch, you can probably go for the smaller size. For jeans without stretch, which are made of 100% cotton, for example, the choice of the larger size is probably the right one. If you are unsure, write us a message at any time at firstname.lastname@example.org. We'd be happy to help you choose the right size!
On the product pages, just above the size selection, you can find a link to our size chart that will help you determine your size. We also have an interactive fit guide to help you find the perfect jeans fit.
To avoid overproduction, most of our models are made in limited editions. It is therefore possible that your favorite model will not be available again. But we gladly recommend you a similar model. Just write a message to email@example.com. If your favorite model is only currently out of stock, you can register directly on the product page to receive a message as soon as it is available again.
Retail needs to stay alive! We are represented with our products in numerous retail stores. Using our store finder, you can surely find a store near you that sells parts of our range.
We are looking forward to every message from you! Feel free to email us at firstname.lastname@example.org with any problem or feedback or fill out the form on our contact page.
Currently we deliver only within the EU and Switzerland.
Every package we send out comes with a cost – not only for shipping, but also for our logistics partner who packs your order. We want to share the shipping costs fairly and bear them together: you pay one part, we pay the other part. Here you can see our current shipping costs per country. However, returns remain free of charge.
We do not cover the cost of taxes, duties, or customs. This is the responsibility of the recipient. Therefore, you may be charged taxes and customs fees for deliveries to Switzerland.
Also, prices may vary within the EU, as we are obliged to charge you the VAT of the country to which the package is delivered.
As long as your order has not been processed by our logistics center we are still able to change your order and/or the order information. Send an email with the relevant information to email@example.com and we will do our best to process your changed order on time.
If you have already received a shipping confirmation by email, it is unfortunately no longer possible to change your order.
It depends on where you are located. Orders shipped within Germany can reach you in 2-3 working days. Parcels shipped within Europe and Switzerland will need 5-7 working days.
We send our packages with DHL. Within Germany, DHL and DPD can be selected for returns.
Exchange and Return
If your order doesn't fit or you don't like it, you can easily return it using the return label that you will find in your shipping box.
Please fill out the return form, stick the return label clearly visible on the box and send it back to us in a DHL store of your choice.
If no label is enclosed, please write to us at firstname.lastname@example.org with the order number, the items you want to return and the reason for the return. We will send you a label by email as soon as possible.
If you had an order delivered to an address in Switzerland and want to return it, please send an email to email@example.com. Please tell us your order number, state the items that you would like to return, and the reason for the return. We will provide you with a return label by email as quickly as possible.
Unfortunately, it is not yet possible for us to process an exchange of articles. If you need a different size or want to try a new item, you simply return your ordered goods and place a new order for a new size or article.
If you want to return your order, the full purchase amount will be refunded to you after checking the goods using the same payment method that you selected when you placed your order. Unfortunately, we cannot refund you the shipping costs, as the costs for packaging and shipping also apply if you want to return your order.
It can take 2-3 working days to process the return in our logistic center. Then it depends on the payment provider how long it will take until you receive the refund.
You can also proceed this return via our return portal and create a return label. It is important that you register the return in your Klarna customer account as well so that Klarna extends or pauses the payment term of the invoice and no dunning fees arise.