Returns

Return Policy

You can return your order to our online logistics company OWL within 14 days after receiving your order. Returns within the EU are free of charge. You can easily generate and download the corresponding return label yourself in our return portal by stating the order number and your zip code.

Return Tracking:

You will receive regular automatic updates from our system until the delivery to our warehouse.

Refund/Credit:

After checking your return, you will receive your credit shortly (within 14 days). A corresponding update is sent automatically from our system by email.

Condition of goods:

Please note that the items ordered may only be used for the purpose of testing. The original label must also be returned.

If the goods show an extensive used, we reserve the right to demand compensation.

Easy Return - Returns portal

By entering your tracking number (please don't forget the #!) and your postcode, you can register your return here in the returns portal and generate the DHL return label.

Reason for return:

Please take the time to let us know why you are returning your order. We want to continously improve and learn how we can optimize our designs. Please select one of the reasons we have listed in the return portal.

Return:

Please print out the return label, stick it clearly visible on the box and hand it over to the DHL shop of your choice for shipping.

Condition of the goods

Please note that Please note that the items ordered may only be used for the purpose of testing. The original label must also be returned. If the goods show an extensive used, we reserve the right to demand compensation.

Refund/ Credit

After checking your return, you will receive your credit shortly (within 14 days). A corresponding update is sent automatically from our system by email.

COVID-19 Restrictions

Due to corona some of our employees are currently on short-time work. We will try to answer your request as soon as possible. We kindly ask you to send your request via e-mail to hello@dawndenim.com or use the contact form Contact Form