You can return your order to our logistics partner MOODJA free of charge within 14 days of receipt. To do this, use the returns label enclosed in your dispatch box. If no label is available, please contact us at hello@dawndenim.com with your order number, the items you wish to return and the reason for the return. We will immediately send you a new label by e-mail.

For orders outside the EU, you are responsible for the return costs. Please send your parcel within 14 days of receipt to:

DAWN GmbH c/o MOODJA
B2C Retoure
Leipziger Straße 20
14612 Falkensee, Germany

We recommend that you send the parcel with tracking to ensure that it arrives safely with us.

For customers from theUnited Kingdom:Please make sure to use the right Customs declaration of contents and mark the parcel as a return.
// CN22 for orders under 350 Euro
// CN23 for orders above 350 Euro

In order to make the shipping and customs clearance of your return as easy as possible for all parties, we work together with MeinEinkauf.ch. Please send your return to the following address in Switzerland:

DAWN GmbH c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen

Afterwards MeinEinkauf.ch will send the return to Germany, to our warehouse. The remaining amount of 15 CHF (for the return shipment to our warehouse in Germany and the handling fee) will be deducted from your refund. Quite easy!

After receiving and checking your return, we will refund the purchase amount within 14 days. You will receive a confirmation e-mail.

Please note that the delivered items may only be used for the purpose of testing (e.g. as is usual in a shop for fitting) and the original label must also be sent back; in the event of deterioration of the goods due to further use, we reserve the right to demand compensation.